We need access to the electrical equipment and the agreed cable route. Before the visit, tell us about locked cupboards, shared areas or anything that affects access. We will agree who needs to be available and when.
Keep the working area and parking space clear. If you want to change the charger position, raise it before installation day so we can check the cable route and quote. Ask about any planned interruption to the electricity supply, particularly if essential equipment depends on it.
For handover, have the car and your phone available where possible. We can demonstrate the charger, explain scheduling and discuss the settings for your tariff or solar system. Keep passwords private; you can enter them yourself where an app needs them.
The time needed depends on the agreed work and site conditions. We will discuss that with you rather than promise every installation fits the same short slot. Confirm the certification and any scheme paperwork included in the handover.