Legal Information

Privacy policy for enquiries, service delivery, and complaints.

This notice explains what personal information Mackie Electrical Services collects, why we collect it, how long we keep it, and the rights you have in relation to that data.

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Covers website forms and complaint submissionsApplies across electrical, solar, and EV services

At A Glance

3

Main lawful bases used: consent, legitimate interests, and legal obligations.

6 yrs

Complaint records may be retained for up to six years after resolution.

Personal data is collected directly when you complete a contact form, communicate with us, or submit a complaint.

Complaint-related information may be shared with bodies such as RECC or NAPIT where needed to help resolve a dispute.

Collection

What we collect

Contact details, enquiry information, complaint details, and supporting documents you provide to us.

Use

Why we use it

To respond to enquiries, prepare quotes, arrange work, handle complaints, and improve the service we provide.

Rights

What you can request

Access, correction, deletion, restriction, objection, and data portability rights under applicable data protection law.

1. A Note About Us

Mackie Electrical Services ("we," "us," or "our") operates the website www.mackie-electrical.co.uk. We are dedicated to providing top-tier electrical and renewable energy solutions across Central Scotland.

2. Personal Data We Collect

We may collect personal data from you in the following circumstances:

a) When You Use Our Contact Forms

  • Full Name
  • Email Address
  • Phone Number
  • Subject of Inquiry
  • Service of Interest (e.g., Solar Panel Installation, Home Energy Storage)
  • Message (details of your inquiry)

b) During the Complaints Process

  • Full Name
  • Contact Details (email, phone number, address)
  • Details of the Complaint
  • Any Supporting Documentation or Evidence

3. How We Use Your Personal Data

We use the collected data for the following purposes:

a) Responding to Inquiries and Providing Services

  • Responding to Queries: To address your questions and provide the information you've requested.
  • Providing Quotes: To prepare and deliver accurate estimates for our services.
  • Scheduling Services: To arrange appointments and deliver the services you've requested.

b) Handling Complaints

  • Investigation: To investigate and resolve any complaints or issues you raise.
  • Communication: To keep you informed about the progress of your complaint.

c) Improving Our Services

  • Analyzing data to enhance our services and customer experience.

Your data is processed based on the following legal bases:

  • Consent: For data you provide voluntarily via contact forms.
  • Legitimate Interests: For handling inquiries, providing quotes, and managing complaints.
  • Legal Obligations: For compliance with laws and regulations.

4. How We Collect Your Personal Data

We collect personal data directly from you when you:

  • Fill out and submit the contact form on our website.
  • Communicate with us via email or phone.
  • Submit a complaint through our complaints procedure.

5. Data Security

We prioritize the security of your personal information. Your data is transmitted securely using industry-standard encryption and is handled by Brevo (formerly SendinBlue), our trusted email service provider acting as a data processor. Brevo is compliant with relevant data protection laws, ensuring your information is safeguarded against unauthorized access, loss, or misuse.

6. Data Sharing and Disclosure

  • Service Providers: We engage Brevo to facilitate the forwarding of your contact form submissions to our email address. Brevo does not use your data for any other purposes.
  • Regulatory Bodies: In the event of a dispute or complaint, we may share your information with regulatory bodies such as RECC or NAPIT to facilitate resolution.
  • Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.
  • No Third-Party Marketing: We do not sell, trade, or otherwise transfer your personal information to outside parties for their marketing purposes.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Specifically:

  • Contact Form Data: Retained for up to 2 years after our last communication with you.
  • Complaint Records: Retained for up to 6 years after the resolution of the complaint, in line with legal obligations and for the defense of legal claims.

8. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of any inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data under certain conditions.
  • Restriction: Request the restriction of processing your data.
  • Objection: Object to the processing of your data for specific purposes.
  • Data Portability: Receive your data in a structured, commonly used format.

You can exercise these rights by contacting us using the details provided below. Please note that we may require verification of your identity to process such requests.

9. Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page regularly for any updates.

10. Contact Us

If you have any questions, concerns, or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe our data practices do not comply with applicable laws.